Returns & Exchanges

At Yves Rocher, your satisfaction is our priority, which is why we offer a 30-day return policy for any products that do not meet your expectations. We are committed to providing botanical beauty solutions that you love, or we will gladly facilitate a refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your customer account or visit our returns portal to select the items you wish to return and obtain a Return Authorization number.

• 2.
  Pack the Products

  Place the unused or gently used items in their original packaging, ensuring they are securely padded to prevent damage during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel, covering any previous shipping marks.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.